Need a quote for an SLA for your business application?
SII Belgium offers different types of maintenance such as the corrective maintenance, preventive maintenance, adaptive maintenance and evolutive maintenance. We also apply different levels and priorities to each incident in order to offer the best quality of support. SII Belgium works with JIRA as incident ticketing system and handles everything from there, once you create a ticket.
This is all stipulated in what is called a Service Level Agreement (SLA). The Service Level Agreement is an agreement between the customer and the IT support partner that elaborates on the possible nature of the incidents, the type of maintenance, the levels, the priorities and the resposibilities of each party. It also defines the resolution times and the impact it has. Do you need a quote for the SLA of your business application? Don’t wait any longer! Fill out the form and get the quote.